Across the road from my office is a Greigs Bakers, very handy for as pie muncher such as myself, so far so good, so I can nip out of the office across the road and grab a sandwich and obilgatory pasty/sausage roll, great so far, sadly it all goes tits up once you attempt to purchase anything from the imbeciles that work there, now I would have thought working in a shop in the City that a reasonable grasp of the English language would be useful, not here in Eastcheaps very own Greigs, oh no ask for a pastie and you get a cheese and onion melt (whatever that is) they really do struggle, but that is overcome with a bit of pointing and smiling! sadly the customer service levels are appaling! they are rude, and snappy and I have never heard them ever be nice to anyone, there rude behaviour is met with knowing smiles from all of us regulars of this place, today after a stressful morning I decided to fight back, having ordered my items the female at my till ushered me along to the next till to make a payment which had a queue already, I had been in her queue for 10 minutes at this stage so I did not take kindly to being told to queue again, so I said no I will pay here just as your last customer did, she did not take kindly to this at all and told me, and anybody else listening that i was holding the queue up, i stood my ground and said i was not prepared to queue again and would pay here, she told me she was busy, I proceeded to let her know that I too was very busy and just wanted to pay for my items and get back to work, and just for effect I added a magic phrase which galvanised the poor woman into actually doing her job and operating her till, i said "chop chop then" and lo and behold she took my money!
So when faced with poor customer service, make your request then add the words chop chop.....it works!!!